Canisius College

In order to provide students with a list of lenders from which to begin their lender selection, the Financial Aid Office requests detailed information from any lender wishing to be considered for our list.  A formal "Request for Information" (RFI) is periodically send out to lenders and the office staff carefully reviews the answers to a number of questions.  Such topics include:

• Interest Rates
• Borrower benefits
• Repayment terms and options
• Customer Service
• Problem resolution

In addition, members of the Financial Aid staff phoned the various lenders posing as a student or parent seeking information.  This provided additional insight into the customer service given and the expertise of the phone staff.

Canisius College is required to review the list annually to verify the terms given.